Pentagon launches feedback portal for privatized military housing

The Pentagon on Monday launched a new feedback system to help address longstanding problems with military housing.

The Department of Defense launched the DoD Housing Feedback System, an initiative designed to boost transparency and accountability in privatized military housing. The system allows active-duty service members, and their authorized dependents, to submit feedback on their existing leased unit.

"The Department of Defense has a moral obligation to ensure that the spaces where our Service members and their families live are healthy, functional, and resilient," said Deborah Rosenblum, acting deputy undersecretary of defense for Acquisition and Sustainment. "This new feedback system is a critical step to ensuring transparent and timely responses to occupants' concerns ... We are focused on putting our people's experiences at the very center of all the work we do."

The Pentagon provides about 250,000 homes for service members and their families.

In 2023, a Congressional watchdog found poor conditions in some military housing, including barracks, was eroding U.S. military readiness.