Amazon reportedly closing all but one U.S. call center, shifting employees to remote work

Flagging revenue growth is leading company to tighten belt.

Updated: September 30, 2022 - 1:17pm

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Amazon is reportedly set to close all but one of its U.S.-based call centers, shifting workers at those locations to remote work in a bid to save costs amid rising economic difficulties. 

The company will allegedly shut down centers in Washington State, Arizona and Tennessee. One remaining call outlet will reportedly be left up in either Texas or West Virginia. 

The closings are set to come as Amazon continues to struggle with revenue growth amid challenges such as inflation and supply chain crises. The alleged upcoming closings were first reported in the Seattle Times, with the paper citing anonymous "people familiar with the matter." 

Internet commerce as a whole is projected to slow its growth rate this year, the Times reported, with that rise estimated at 9.4%, "the first time growth has slipped into the single digits," the paper said.

Amazon refused to confirm to multiple media outlets that it was closing down multiple call center locations, though it confirmed it was shifting at least some employees to remote work.